Nick
Service Sales
2 Reviews
“Nick and Garrett installed my new furnace. They were careful, knew what they were doing, and worked beautifully as a team. They answered all my questions. Garrett being patient, but busy, and Nick gave me answers to all my many questions, and they were respectful. Nick helped me navigate the financing, even. He gave me lots of suggestions, which were also helpful. I told the VP that they should clone these 2 gentlemen, and I meant every word! They arrived on time, and checked everything twice–even better than Santa! Let us hope they stay with the company a long time, because I am sure I will need their help, when comes the Spring and I need a new A/C unit!”
- Margaret P.
“This was the most thorough Fall Inspection of my 2 furnaces that I can recall. I told Nick no one ever spent the time he did – going through a multi point check on two units- and then
giving me the feedback on the results of his various testings of my system – lots of information – even a camera view inside some parts of the furnace! I have paid more for much less! I should note, this was my first visit, having switched from another company. But as a homeowner since 1979, I've worked with many HVAC companies.
This company was easy to work with each step of the process including: the person on the phone setting up the appointment; the pre-visit emails explaining very clearly what charges could be expected at my appointment; the day of the appointment texting with information about the tech who would be arriving; learning from Nick about the technology he used during my appointment; and finally, getting the very complete post-visit emailed receipt / report – all this made the overall customer experience just great. I am aware each and every one of those customer encounters took extra time and effort to meet a high level of customer service. I'm so glad I did my homework in finding a new HVAC company!”
- Jenni G.